1. Introduction

1.1 These terms and conditions (“Terms”) apply to all users of the Services (as defined below), including without limitation users who are employers or Domestic Workers, and references to “you” in these Terms shall apply to the relevant user, where applicable.

1.2 These Terms govern your use of Alomaid’s website, applications, and services (collectively, the “Platforms”) provided by Alomaid.

1.3 These Terms are between you and Alomaid Dot Com Sdn. Bhd. (Registration No. 202301021307 (1515230-U)) (“Alomaid”), or between you and any different service provider identified for a particular Service.

1.4 Alomaid reserves the right to update or amend these Terms at any time. Changes to these Terms may be necessary to maintain compliance with legal and regulatory requirements or to reflect operational, commercial, or service changes. We will notify you of any material changes by posting the updated Terms on our Platforms. You shall be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted.

2. Services

2.1 Alomaid offers a range of services through its Platforms, which include, amongst others:

(a) Alomaid Connect – which includes the listing of Domestic Workers’ profiles for hiring, job matching, and the facilitation of employment arrangements for domestic staffing between employers and Domestic Workers, as well as assistance in work permit applications and governmental approvals as required by law with the relevant authorities in Malaysia and the worker’s country of origin, subject to the terms and conditions stated in Clause 3 below;

(b) Alomaid Protect – a one-time protection service that offers eligible employers the benefit of one-time replacement coverage for Domestic Workers, subject to the terms and conditions stated in Clause 4 below; and/or

(c) Alomaid Atlas – comprehensive assistance in managing your Domestic Workers, subject to the terms and conditions stated in Clause 5 below,

(collectively, the “Services” and each, a “Service”). These Services aim to connect employers with Domestic Workers in a lawful and ethically compliant manner.

2.2 Subject to your compliance with these Terms, Alomaid grants you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable licence to access and use the Services and the Platforms on your personal device solely in connection with your use of the Services and/or the Platforms.

3. Alomaid Connect

3.1 Alomaid Connect serves as a dedicated technology platform provider focused on connecting employers with Domestic Workers. Our primary goal is to streamline the hiring process by offering a user-friendly and efficient platform that facilitates structured and seamless connections between employers and Domestic Workers.

3.2 Further information on the Alomaid Connect services and the applicable fees for different packages can be found on Alomaid’s website, and may be updated from time to time.

3.3 You agree and acknowledge that Alomaid Connect pertains primarily to the provision of the Services, platform coordination, and employer-worker matching, and that Alomaid does not itself conduct any regulated recruitment activities for domestic staffing, process placements for foreign Domestic Workers, assist in governmental approval or permit applications required under applicable law, or perform any other services that require a Type B Licence issued by the Department of Labour of the Ministry of Human Resources of Malaysia. Such regulated activities shall be carried out exclusively by our affiliate company, Agensi Pekerjaan Alomaid Sdn. Bhd. (Registration No. 202301021250 (1515173-T)) (Type B Licence No. JTKSM 1363).

4. One-Time Replacement Coverage Policy

4.1 Policy Overview

This One-Time Replacement Coverage Policy (“Policy”) is offered by Alomaid as part of its domestic worker placement services. The purpose of this Policy is to provide employers with a single opportunity to request a replacement Domestic Worker under specific, verifiable circumstances within a defined coverage period. For the avoidance of doubt, Alomaid Protect is a one-time replacement coverage feature and not an unlimited, recurring, or subscription-based replacement programme. This Policy applies to eligible placements made through Alomaid, subject to the package selected, the worker’s country of origin, applicable legal and regulatory requirements, and any service-specific conditions communicated by Alomaid from time to time. This Policy replaces and supersedes all previous versions, including any previous “Alomaid Protect” monthly subscription plans. By engaging Alomaid’s services, the employer acknowledges that they have read, understood, and agreed to the terms contained herein.

4.2 Coverage Period

The coverage period under this Policy (“Coverage Period”) shall commence from the date the Domestic Worker arrives at the employer’s residence. Replacement requests may be submitted within the following applicable periods:

(a) in the case of abscondment, up to six (6) calendar months from the worker’s arrival date; and

(b) in all other qualifying circumstances, up to three (3) calendar months from the worker’s arrival date.

Any request made after the expiry of the applicable Coverage Period shall not be accepted or processed.

4.3 Qualifying Circumstances

During the applicable Coverage Period, employers may submit a one-time replacement request only if one or more of the following qualifying events occur, subject always to Alomaid’s verification and assessment:

(a) Abscondment – the Domestic Worker abandons employment without notice or reasonable cause, and cannot be contacted or located;

(b) Severe misconduct – the Domestic Worker engages in theft, violence, or any serious act of misconduct or gross insubordination;

(c) Inability to perform duties – the Domestic Worker is unable to carry out the agreed responsibilities despite adequate orientation, guidance, or reasonable adjustment time provided by the employer;

(d) Health complications – the Domestic Worker develops serious health issues that substantially affect her capacity to perform her duties;

(e) Irreconcilable differences – there is genuine, ongoing, and documented conflict between the employer and the Domestic Worker that renders continued employment no longer reasonably practicable, as determined by Alomaid;

(f) Safety or welfare concerns – continued employment poses a significant and legitimate risk to the safety or wellbeing of either party;

(g) Legal or regulatory barriers – circumstances arising from applicable laws, regulations, governmental restrictions, or regulatory decisions that prevent continued employment; and/or

(h) Mutual contract termination – both parties mutually agree to end the employment relationship for legitimate, work-related reasons, subject to Alomaid’s review and acceptance.

Replacement coverage shall not be treated as a trial or evaluation period for employers. Alomaid reserves the sole right to determine whether a replacement request falls within the scope of this Policy.

4.4 Documentation and Verification

Each replacement request must be supported by reasonable evidence, including but not limited to: written explanation from the employer; relevant communication records; official reports, such as a police report in abscondment cases; medical documents, where applicable; and/or such other information or documentation as Alomaid may reasonably require. Prior to submitting a replacement request, the employer shall also make reasonable efforts to address and resolve the issue, including by providing the Domestic Worker with a fair adjustment period, reasonable guidance on household duties and routines, and appropriate cooperation with Alomaid’s support team where intervention, mediation, or clarification is appropriate. Alomaid reserves the full right to verify, investigate, assess, and determine the validity of each claim. The company’s decision on eligibility shall be final and binding.

4.5 Handling Fee

A handling fee may apply for both initial placements and replacement placements. The handling fee represents the administrative, coordination, and regulatory compliance services performed by Alomaid and/or its licensed affiliate in relation to the sourcing, recruitment, documentation, placement, or replacement of a Domestic Worker. The applicable handling fee shall be the prevailing fee communicated by Alomaid for the relevant Service, which may vary depending on the package selected, the worker’s country of origin, regulatory requirements, and the scope of services involved. Where a replacement request is approved under this Policy, the employer shall pay the applicable handling fee prior to the commencement of replacement processing. The handling fee may cover, where applicable: one-way international travel arrangements to Malaysia; medical screening in Malaysia under the applicable foreign worker medical system, excluding appeal cases; work permit processing; immigration and labour-related submissions; visa-related processing and arrival clearance procedures; and administrative and documentation processing. Once payment is made, or once processing has begun, the handling fee shall be strictly non-refundable, including in cases where the employer withdraws from or delays the replacement.

4.6 One-Time Entitlement

This Policy entitles each employer to one (1) replacement only within the applicable Coverage Period. Subsequent replacement requests, whether arising from the replacement Domestic Worker or otherwise, shall be treated as a new placement and subject to the prevailing fees, package terms, and service conditions then in force.

4.7 Replacement Process and Timeline

Replacement worker allocation is subject to Alomaid’s recruitment capacity, candidate availability, the worker’s country of origin, documentation readiness, medical clearance, immigration approvals, embassy requirements, travel arrangements, and any other applicable legal or regulatory requirements. Alomaid shall use reasonable efforts to provide a suitable replacement. Unless otherwise stated by Alomaid for a specific package or country of origin, the estimated processing timeline for a replacement Domestic Worker is approximately three (3) to four (4) months from the date the claim is approved and all required fees and documents have been received. Processing time may vary depending on documentation, government approvals, international travel conditions, candidate availability, and other factors beyond Alomaid’s reasonable control. For the avoidance of doubt, Alomaid does not guarantee that the replacement Domestic Worker will have the same profile, experience, background, nationality, country of origin, or attributes as the originally selected Domestic Worker.

4.8 Exclusions

This Policy shall not apply in the following circumstances:

(a) the employer terminates the Domestic Worker due to personal preference, relocation, change of household circumstances, financial reasons, or other non-qualifying personal decisions;

(b) termination arises from unreasonable workload, excessive work expectations, non-domestic duties, non-work-related disputes, discriminatory treatment, harassment, abuse, or unlawful conduct by the employer or any member of the employer’s household;

(c) situations caused by acts of God, pandemics, government restrictions, force majeure events, or other matters beyond Alomaid’s reasonable control;

(d) failure by the employer to comply with applicable employment laws, contract terms, or government regulations; and/or

(e) failure by the employer to provide lawful and reasonable working and living conditions, including suitable accommodation, adequate rest, proper meals, or a safe environment.

4.9 Limitation of Liability

Alomaid’s total liability under this Policy shall be strictly limited to the provision or facilitation of one replacement Domestic Worker in accordance with these Terms. Under no circumstances shall Alomaid be liable for consequential losses, indirect damages, loss of opportunity, or any claim exceeding the value of services rendered by Alomaid in connection with the relevant placement.

4.10 Policy Supersession

This One-Time Replacement Coverage Policy replaces and supersedes all previous protection programmes, including any “Alomaid Protect” or subscription-based plans. There are no monthly subscription fees applicable under this new Policy unless otherwise expressly introduced by Alomaid in a future offering.

5. Alomaid Atlas

5.1 Alomaid Atlas provides comprehensive assistance in managing your Domestic Workers efficiently and effectively.

5.2 Alomaid may provide assistance with the following items:

(a) Employment contract;

(b) SOCSO registration;

(c) medical screening, certification, or related compliance assistance as may be applicable under Malaysian law or the relevant placement route; and/or

(d) such other support services as may be introduced by Alomaid from time to time.

5.3 Further information on the Alomaid Atlas services and the applicable fees can be found on Alomaid’s website, which may be updated from time to time.

6. Account

6.1 You would need to have an account with Alomaid (“Account”) in order to use the Services. When you create an Account, you represent and warrant that:

(a) you are an individual and are at least eighteen (18) years of age;

(b) you are capable of entering into and performing legally binding contracts under applicable law; and

(c) all information which you provide is accurate, up to date, truthful, and complete.

6.2 You are responsible for all activities and transactions under your Account. We will not be responsible in any way if your Account is misappropriated or used by a third party. You therefore agree to:

(a) keep your one-time passcode secure; and

(b) keep your account information up to date at all times.

6.3 You shall not set up multiple Accounts. You shall not lend, transfer, or sell your Account or user ID to another party and must not use another user’s Account without their permission.

7. User Responsibilities

General

7.1 You agree that you will comply with the Terms herein and you will not:

(a) use the Services and/or the Platforms for any purpose(s) which may:
    (i) breach any law, statute, rule, regulation, or by-law of Malaysia or any other applicable jurisdiction;
    (ii) be fraudulent, criminal, or unlawful in any way;
    (iii) be inaccurate or out of date;
    (iv) create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, obscene, indecent, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, defamatory, untrue, or otherwise objectionable;
    (v) intentionally, knowingly, or unknowingly impersonate any other person, entity, or body; falsely claim an affiliation with, or misrepresent a relationship with, any person, entity, or body; forge another person’s digital signature; misrepresent the source, identity, or content of information transmitted via any of the Platforms; or perform any other similar fraudulent activity;
    (vi) be contrary to any specific rule or requirement that is stipulated on the Services and/or the Platforms, whether it be in relation to a particular part or in general;
    (vii) send junk mail or spam to other users or members of the Platforms, including without limitation unsolicited advertising, promotional materials, or other solicitation material; bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, petitions for signatures, or any of the preceding matters related to promotional giveaways such as raffles and contests; and other similar activities;
    (viii) harvest or collect email addresses or other contact and/or personal information of other users or members of the Platforms without their consent;
    (ix) defame, harass, abuse, threaten, or defraud other users or members of the Platforms; and/or
    (x) involve your use, delivery, or transmission of any viruses, unsolicited emails, trojan horses, or any computer programming routines that are intended and/or used for the purpose of damaging, detrimentally interfering with, surreptitiously intercepting, or expropriating any system, data, personal information, or any user’s enjoyment of the Services and/or the Platforms.

(b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platforms or any part thereof; remove any copyright, trademark, and/or any other intellectual property rights, or other proprietary notices from any portion of the Services and/or any of the Platforms;

(c) delete, remove, circumvent, disable, damage, or otherwise interfere with (a) security-related features of the Platforms, (b) features that prevent or restrict use or copying of any content accessible through the Platforms, (c) features that enforce limitations on the use of the Platforms, or (d) the copyright or other proprietary rights notices on the Platforms;

(d) link to, mirror, or frame any portion of the Services and/or any of the Platforms;

(e) use or attempt to use another user’s account;

(f) relay email from a third party’s mail servers without the permission of that third party; manipulate identifiers in order to disguise the origin of user content transmitted through the Platforms;

(g) cause to be launched or launch any programmes or scripts for the purpose of indexing, surveying, or otherwise data mining any portion of the Services and/or the Platforms, or unduly burdening or hindering the operation and/or functionality of any aspect of the Services and/or the Platforms;

(h) attempt to circumvent any content filtering techniques we employ, or attempt to gain unauthorised access to or impair any aspect of the Services and/or the Platforms and/or their related systems or networks that you are not authorised to access; and/or

(i) interfere with or disrupt the Services and/or the Platforms or servers or networks connected to the Platforms, or disobey any requirements, procedures, policies, or regulations of networks connected to the Platforms; use the Platforms in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services and/or the Platforms, or that could damage, disable, overburden, or impair the functioning of the Services and/or the Platforms in any manner.

Employer’s Additional Responsibilities

7.2 You further agree and acknowledge to:

(a) abide by these Terms and Alomaid’s user guidelines, which are available on Alomaid’s website and may be updated from time to time;

(b) provide accurate, current, and complete information and documentation as required in order to use the Services;

(c) pay any and all applicable fees and/or pass-through costs to Alomaid in order to use the Services;

(d) maintain clear and respectful communication, including communication during any interviews, with the Domestic Workers throughout the hiring process;

(e) respect the privacy and confidentiality of the Domestic Workers’ personal information and employment details and use such information only for lawful and legitimate purposes relating to the hiring process;

(f) follow appropriate procedures and comply with the termination clauses in the employment contract entered into between you and the Domestic Worker when terminating the employment of any Domestic Workers hired via the Platforms;

(g) be responsible for maintaining the confidentiality of account information and for all activities under your Account;

(h) use Alomaid’s platform in a lawful, ethical, and respectful manner at all times;

(i) provide lawful and reasonable working and living conditions to the Domestic Worker, including suitable accommodation, adequate rest, proper meals, and a safe environment; and

(j) ensure that the Domestic Worker is engaged only for lawful domestic duties and is not required to undertake illegal, dangerous, exploitative, or clearly unrelated work.

Domestic Worker’s Additional Responsibilities

7.3 You further agree and acknowledge to:

(a) abide by these Terms and Alomaid’s user guidelines, which are available on Alomaid’s website and may be updated from time to time;

(b) provide accurate, current, and complete information and documentation as required to use the Services;

(c) be listed on the Platforms for as long as you maintain an Account with Alomaid;

(d) use all reasonable efforts to attend any interviews, medical check-ups, and training programmes as required;

(e) maintain a professional and respectful demeanour when communicating with potential employers via the Platforms;

(f) be responsible for maintaining the confidentiality of account information and for all activities under your Account; and

(g) use Alomaid’s platform in a lawful, ethical, and respectful manner at all times.

8. Fees and Payment

8.1 Depending on the type of Services you choose, you may be charged fees in relation to your Account (“Fees”).

8.2 You may pay your Fees using a credit card, debit card, or by way of telegraphic transfer or other electronic means of transfer. You may also pay your Fees through any of the methods as may be made available on the Platforms or as may be notified to you from time to time.

8.3 You acknowledge and agree that:

(a) where any instalment plan, staged payment structure, package-specific payment schedule, or recurring payment arrangement applies to a particular Service, you shall ensure that all payments are made and cleared by your bank before each relevant payment is due. For payments by credit card, your credit card account must be in good standing and remain valid for the relevant charge(s) to be debited successfully. In the event of an unsuccessful payment, including any successive attempt(s) for payment, the relevant Service may automatically be suspended and/or deactivated until full payment is made;

(b) save as set out in these Terms or mutually agreed upon between parties in writing, all Fees paid by you to us with respect to your Account or otherwise for your access to and use of the Services are non-refundable. For the avoidance of doubt, there shall be no refund of any Fees in the event that your Account is suspended or deactivated due to a breach of these Terms;

(c) you shall make prompt payment of all Fees, in full, before the due date stipulated by Alomaid for such payment, where applicable, and in accordance with our payment instructions. In the event of late payment or non-payment of amounts due to Alomaid, without prejudice to any other rights or remedies available to us, Alomaid shall be entitled to: (i) deactivate and/or suspend your Account and/or your access to the Services; and/or (ii) charge you a late payment fee on the overdue amount at the rate of 1.5% per month, or, if lower, the maximum rate allowed by applicable law. You shall pay such fees together with the overdue Fees and any legal fees and collection costs incurred by Alomaid in collecting any past due amounts. This fee shall be applied on the day after the payment due date and shall continue to apply each month until the overdue amount is paid; and

(d) in the event your Account is suspended or deactivated for any reason, any amounts due on your Account will immediately become due and payable. Alomaid reserves the right to immediately charge any amounts you have not previously disputed to the billing method that you are using and shall be entitled to deactivate your Account, without prejudice to any other rights or remedies available to us.

9. Refund

Unless otherwise expressly stated in these Terms, there shall be strictly no refund once any of the Services have commenced or any related sourcing, processing, administrative work, third-party charges, pass-through costs, or regulatory submissions have been incurred or undertaken. For any refund requests, we may consider such requests on a case-by-case basis at the sole discretion of Alomaid. Kindly contact our customer service department at [email protected] or via WhatsApp at +60109-777043.

10. Payment Services

10.1 All payment processing services for payment methods made available on the Platform will be undertaken and facilitated by the Payment Service Providers (as defined below), and shall be subject to or governed by their respective Additional Terms (as defined below). You further agree and acknowledge that the Payment Service Providers are the contracting parties responsible for all payment processing services for payment methods made available on the Platform.

10.2 In order to provide the payment services, you acknowledge that Alomaid may integrate the services provided by certain third-party service providers, subcontractors, partners, and/or agents who are registered with, approved by, or licensed by the Central Bank of Malaysia (“Payment Service Providers”) into the Platform and that the Payment Service Providers shall provide their payment processing services subject to their respective Additional Terms.

10.3 In order to use the payment services, you agree to comply with such Additional Terms, as the same may be modified by the Payment Service Providers from time to time, and other applicable Additional Terms.

10.4 In order to use the payment services, you must provide Alomaid and/or its related companies with accurate and complete information required for the payment services, including account information for at least one valid debit or credit card through the Platform. Alomaid and/or its related corporations use such information as described in the Privacy Policy, and you acknowledge and agree that we may use certain third-party Payment Service Providers, including but not limited to processing payments and managing the account information you have provided to us. You may add, delete, and edit the payment method account information you have provided from time to time directly through the Platform.

10.5 By providing the account information for a credit or debit card, you represent and warrant that:

(a) you are legally authorised to provide such information to us;

(b) you are legally authorised to perform payments from the account(s) you have provided to us; and

(c) such action does not violate the terms and conditions applicable to your use of such account(s) or applicable law.

10.6 By using a particular payment method, you are agreeing to the terms of service of the relevant Payment Service Providers and your financial institution. You will bear all fees that may be charged by such Payment Service Providers and/or your financial institution, if any, for the selected payment method.

10.7 You agree to authorise Alomaid and/or its related companies to provide or give all necessary information to the relevant Payment Service Providers for the purposes of processing the payment services, including but not limited to making, accepting, and/or refunding any payments, in accordance with this Clause. It is expressly understood that all payment services are conducted via the relevant Payment Service Providers and that this authorisation does not imply or represent that Alomaid is responsible for arranging the transfer or settlement of funds.

10.8 If you use any of the payment services, you acknowledge that such services shall be subject to or governed by additional terms and conditions of third-party service providers, partners, subcontractors, and/or agents (“Additional Terms”). You agree to comply with such Additional Terms, including the terms and conditions set out on the website of Stripe Payments Malaysia Sdn. Bhd., as may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Additional Terms.

11. Human Rights and Ethical Employment

Alomaid is committed to promoting human rights and ensuring ethical employment practices in all its Services. Discriminatory, harassing, abusive, exploitative, or otherwise improper behaviour within the Platforms is strictly prohibited and may result in the suspension or termination of access to Alomaid’s Services.

12. Privacy

12.1 Your privacy is very important to us at Alomaid and we have provided the Alomaid Privacy Policy, which can be found on Alomaid’s website, to explain our privacy practices. Please review our Privacy Policy to understand the information and documents that Alomaid will collect from you and how Alomaid collects, uses, and discloses information collected and received from you.

12.2 If you come into possession of another user’s (“Disclosing Party”) personal data through the use of the Services, you hereby agree that you will:

(a) comply with all applicable personal data protection laws with respect to any such data;

(b) allow the Disclosing Party whose personal data you collected to remove his or her data so collected from your database; and

(c) allow the Disclosing Party to review what information has been collected by you, in each case in compliance with and where required by applicable laws.

13. Limitation of Liability

13.1 Alomaid’s Platforms act primarily as a venue for:

(a) employers to search for profiles of Domestic Workers and evaluate the suitability of such profiles; and

(b) Domestic Workers to create profiles for listing of their availability for job opportunities in Malaysia.

13.2 To the maximum extent permitted by law, you understand that Alomaid is not responsible for any user’s content, the quality, safety, or legality of the profiles created, the truth or accuracy of the listings, the ability of employers to offer job opportunities to the Domestic Workers, or the ability of the Domestic Workers to fill the job requirements. Alomaid has no control over the accuracy, reliability, completeness, or timeliness of the profiles or users’ content submitted on the Platforms and makes no representations about any profile or users’ content on the Platforms.

13.3 Pursuant to Clause 3.3, Alomaid’s Platforms also serve as a platform for its affiliate, Agensi Pekerjaan Alomaid Sdn. Bhd., to provide services related to recruitment activities for domestic staffing, placement for foreign Domestic Workers, and assistance with certain governmental approval and/or permit applications. Therefore, you understand that Alomaid, which does not itself undertake such regulated services, makes no express and/or implied guarantee regarding the outcome of such governmental approval and/or permit applications.

13.4 You agree that the entire risk arising out of your use of the Services remains solely with you, to the fullest extent permitted under the laws of Malaysia.

13.5 You understand that there are risks, including but not limited to the risk of physical harm, when dealing with strangers, foreign nationals, underage persons, or people acting under false identities. You assume all risks associated with interacting with other users you come into

13.6 To the fullest extent permitted by applicable law, Alomaid, its directors, officers, employees, affiliates, partners, licensors, agents, and contractors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to damages for loss of profits, loss of goodwill, loss of opportunity, loss of data, or other intangible losses arising out of or in connection with:

(a) your access to or use of, or inability to access or use, the Platforms or Services;

(b) any conduct or content of any user or third party on the Platforms;

(c) any unauthorised access, use, or alteration of your transmissions or data;

(d) any employment relationship established between employers and Domestic Workers through the Platforms; and/or

(e) any matter relating to governmental approvals, permits, visas, or regulatory requirements for Domestic Workers.

13.7 Without prejudice to the foregoing, Alomaid’s total aggregate liability to you for any and all claims arising out of or in connection with the Services shall in no event exceed the total Fees actually paid by you to Alomaid for the specific Service giving rise to the claim.

14. Intellectual Property

14.1 All intellectual property rights in and to the Platforms and Services, including but not limited to software, design, text, graphics, images, trademarks, logos, and other content, are owned by or licensed to Alomaid.

14.2 Nothing in these Terms shall be construed as granting you any rights in or to the intellectual property belonging to Alomaid, except for the limited right to access and use the Platforms in accordance with these Terms.

14.3 You shall not reproduce, copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platforms without the prior written consent of Alomaid.

15. Suspension and Termination

15.1 Alomaid reserves the right, at its sole discretion, to suspend or terminate your Account and/or your access to the Services immediately, without prior notice, if:

(a) you breach any provision of these Terms;

(b) you provide inaccurate, false, or misleading information;

(c) your conduct may harm Alomaid’s reputation, users, partners, or operations; or

(d) your use of the Platforms violates any applicable law or regulation.

15.2 Upon suspension or termination of your Account, your right to use the Services shall immediately cease.

15.3 Any provisions of these Terms which by their nature should survive termination shall remain in full force and effect, including but not limited to clauses relating to Fees, limitation of liability, intellectual property, and governing law.

16. Indemnity

16.1 You agree to indemnify, defend, and hold harmless Alomaid, its affiliates, directors, officers, employees, agents, partners, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with:

(a) your use of the Services or Platforms;

(b) your breach of these Terms;

(c) your violation of any applicable law or regulation; and/or

(d) any dispute, claim, or issue arising between you and any other user of the Platforms.

17. Force Majeure

17.1 Alomaid shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, labour disputes, governmental actions, or disruptions to transportation or communications systems.

18. Notices

18.1 Any notices or communications required or permitted under these Terms shall be deemed duly given when delivered via the Platforms, email, or any other communication channel provided by the user in their Account.

18.2 You agree that Alomaid may communicate with you electronically regarding administrative, security, or other issues relating to the Services.

19. Assignment

19.1 You shall not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Alomaid.

19.2 Alomaid may assign or transfer its rights and obligations under these Terms to any affiliate, subsidiary, or successor entity without prior notice to you.

20. Governing Law and Jurisdiction

20.1 These Terms shall be governed by and construed in accordance with the laws of Malaysia.

20.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

21. Entire Agreement

21.1 These Terms constitute the entire agreement between you and Alomaid regarding the use of the Platforms and Services and supersede any prior agreements, communications, or understandings between the parties.

21.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall remain in full force and effect.