Terms and Conditions

Terms and Conditions of Alomaid

1. Introduction

1.1 These terms and conditions (“Terms”) applies to all users of the Services (as defined below), including without limitation users who are employers or Domestic Workers and references to “you” in these Terms will apply to certain users as applicable.

1.2 These Terms govern your use of Alomaid's website, applications, and services (collectively, the “Platforms”) provided by Alomaid.

1.3 These Terms are between you and Alomaid Dot Com Sdn. Bhd. (Registration No. 202301021307 (1515230-U)) (“Alomaid”) or between you and any different service provider identified for a particular Service.

1.4 Alomaid reserves the right to update or modify these terms at any time. Changes to these terms may be necessary to maintain compliance with legal and regulatory requirements. We will notify you of any changes by posting the new terms on our Platforms. You will be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted here.

2. Services

2.1 Alomaid offers a range of services through its Platforms, which include, amongst others:

(a) Alomaid Connect - which includes listing of Domestic Workers’ profiles for hiring, job matching, and the facilitation of employment arrangements for domestic staffing between the employers, and the Domestic Workers, as well as assisting in work permit applications, and governmental approvals as required by law with the Malaysian and Indonesian Governments, subject to terms and conditions stated in Clause 3 below;

(b) Alomaid Protect - one-time protection service that offers employers the benefit of a replacement guarantee for Domestic Workers subject to terms and conditions stated in Clause 4 below; and/ or

(c) Alomaid Atlas - comprehensive assistance in managing your Domestic Workers, subject to the terms and conditions stated in Clause 5 below,

(collectively, the “Services” and each, a “Service”). These Services aim to connect employers with Domestic Workers in a legal and ethically compliant manner.

2.2 Subject to your compliance with the Terms, Alomaid grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to access and use the Services and the Platforms on your personal device solely in connection with your use of the Services and/or the Platforms.

3. Alomaid Connect

3.1 Alomaid Connect serves as a dedicated technology platform provider, focused on connecting employers with Domestic Workers. Our primary goal is to streamline the hiring process by offering a user-friendly and efficient platform that facilitates seamless connections between employers and Domestic Workers.

3.2 Further information on the Alomaid Connect services and the applicable fees for different packages can be found at https://alomaid.com/my/services/connect , which will be updated from time to time.

3.3 You agree and acknowledge that Alomaid Connect pertains solely to the provision of the Services and Alomaid does not conduct any recruitment activities for domestic staffing, process any placements for foreign Domestic Workers, assist in any governmental approval or permit application required under the law (such as Integrated Foreign Workers Management System (ePPAX), System MAID Online (SMO) and SIPERMIT submissions) and/or or perform any other services that would require a Type B Licence issued by the Department of Labour of the Ministry of Human Resources of Malaysia, which shall be carried out exclusively by our affiliate company, Agensi Pekerjaan Alomaid Sdn. Bhd. (Registration No.: 202301021250 (1515173-T)) (Type B Licence No. JTKSM 1363).

4. Alomaid Protect

4.1 Alomaid Protect provides employers with a replacement guarantee (“Replacement Guarantee”) through a one-time protection fee. This guarantee entitles the employer to request one free replacement of their Domestic Worker within a two-year period in the event of qualifying scenarios, subject to the terms and conditions stated in this Clause 4.

4.2 Further information on the monthly subscription fee for Alomaid Protect services and the Replacement Fee for each Domestic Worker can be found at https://alomaid.com/my/services/protect , which will be updated from time to time.

4.3 By subscribing to the Alomaid Protect service, you acknowledge and consent to the following additional terms and conditions:

(a) Replacement:

Employers are entitled to one (1) free replacement of the Domestic Worker within the two-year period, commencing from the date of the first Employment Contract, subject to the terms and conditions stated in Clause 4.4.

(b) Validity Period:

The Replacement Guarantee is valid for one-time within two (2) years of employment, commencing from the date of the first Employment Contract between the Domestic Worker and the Employer.

The one-time protection fee is strictly non-refundable under any circumstances, regardless of whether the employer requests a replacement within the validity period.

(d) Payment Policy:

A one-time protection fee will be charged upon subscription for Alomaid Protect. Employers may choose to opt into Alomaid Protect and pay the fee within 30 days of the Domestic Worker’s arrival. This fee is non-refundable and applies for the full two-year validity period.

4.4 As a subscriber of the Alomaid Protect services, we will provide the replacement services to you in any one of the following circumstances:

(a) Inability to perform duties:

The Domestic Worker is unable to fulfil their job responsibilities as stipulated in the employment contract, despite adequate training and adjustment time provided to the Domestic Worker.

(b) Severe health-related issue:

The Domestic Worker has unexpected severe health issues or disabilities that significantly impede the Domestic Worker's capability to perform their duties.

The Domestic Worker absconds and/or leaves their employment without notice or justified reason.

(d) Severe misconduct:

Instances of substantial misconduct by the Domestic Worker, such as theft or gross insubordination, which constitutes a breach of their employment contract.

(e) Irreconcilable differences:

Situations of irreconcilable differences between the employer and the Domestic Worker, leading to an untenable working relationship.

(f) Safety and welfare concerns:

Instances where the ongoing employment poses a risk to the safety and welfare of either you or the Domestic Worker.

(g) Regulatory and legal issues:

Situations where external regulatory or legal issues may prevent the Domestic Worker from continuing their employment.

(h) Mutual contract termination:

Cases where both you and the Domestic Worker mutually agree to end the employment contract for non-misconduct related reasons.

4.5 When request for Alomaid Protection, you are subject to the following terms and conditions:

(a) Usage of the replacement:

Usage of the replacement request shall be subject to the terms within the Alomaid Protect terms set out stated in above.

(b) Request for replacement:

You are required to substantiate your request for replacement with valid reasons and supporting documentation, to the satisfaction of Alomaid.

Alomaid retains the discretion and authority to investigate and verify whether the request for Replacement Service complies with the requirements and/or circumstances set out in the terms herein.

(d) Process of replacement and availability:

The process of replacement and the availability of workers are subject to Alomaid's operational capabilities and may be subject to a reasonable processing period.

(e) Replacement period:

You may invoke a request for one (1) free replacement within the two-year validity period of the Replacement Guarantee, commencing from the date of the first Employment Contract between the Domestic Worker and the Employer.

5. Alomaid Atlas

5.1 Alomaid Atlas provides comprehensive assistance in managing your Domestic Workers efficiently and effectively.

5.2 Alomaid may provide assistance with the following items:

(a) Employment contract;

(b) SOCSO registration;

5.3 Further information on the Alomaid Atlas services and the applicable fees can be found at https://alomaid.com/my/services/atlas, which will be updated from time to time.

6. Account

6.1 You would need to have an account with Alomaid (“Account”) in order to use the Services. When you create an Account, you represent and warrant that:

(a) you are an individual, you are at least 18 years of age;

(b) you are capable of entering into and performing legally binding contracts under applicable law; and

6.2 You are responsible for all activities and transactions under your Account. We will not be responsible in any way if your Account are misappropriated or used by a third party. You, therefore, agree to:

(a) keep your one-time passcode secure; and

(b) keep your account information up to date at all times.

6.3 You shall not set up multiple Accounts. You shall not lend, transfer or sell your Account or user ID to another party and must not use another user's Account without their permission.

7. User Responsibilities

General

7.1 You agree that you will comply with the Terms herein and you will not:

(a) use the Services and/or the Platforms for any purpose(s) which may:

(i) breach any law, statute, rule, regulation or by-law of Malaysia or any other applicable jurisdiction;

(ii) be fraudulent, criminal or unlawful in any way;

(iii) be inaccurate or out-of-date;

(iv) create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, obscene, indecent, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, defamatory, untrue or otherwise objectionable;

(v) intentionally, knowingly or unknowingly impersonate any other person, entity or body; falsely claim an affiliation with, or misrepresent a relationship with, any person, entity or body; forge another person’s digital signature; misrepresent the source, identity, or content of information transmitted via any of the Platforms; or perform any other similar fraudulent activity;

(vi) be contrary to any specific rule or requirement that is stipulated on the Services and/or the Platforms (whether it be in relation to a particular part or in general);

(vii) send junk mail or spam to other users or members of the Platforms, including without limitation unsolicited advertising, promotional materials, or other solicitation material; bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, petitions for signatures, or any of the preceding things related to promotional giveaways (such as raffles and contests); and other similar activities;

(viii) harvest or collect email addresses or other contact and/or personal information of other users or members of the Platform without their consent;

(ix) defame, harass, abuse, threaten, or defraud other users or members of the Platform; and

(x) involve your use, delivery or transmission of any viruses, unsolicited emails, ‘trojan horses’ or any computer programming routines that are intended and/or for the purpose of damaging, detrimentally interfering with, surreptitiously intercepting, or expropriate any system, data, personal information or any user’s enjoyment of the Services and/or the Platforms.

(b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platforms or any part thereof; remove any copyright, trademark and/or any other IP Rights (as defined below), or other proprietary notices from any portion of the Services and/or any of the Platforms;

(c) delete, remove, circumvent, disable, damage, or otherwise interfere with (a) security-related features of the Platforms, (b) features that prevent or restrict use or copying of any content accessible through the Platforms, (c) features that enforce limitations on the use of the Platforms, or (d) the copyright or other proprietary rights notices on the Platforms;

(d) link to, mirror or frame any portion of the Services and/or any of the Platforms;

(e) use or attempt to use another user’s account;

(f) relay email from a third party’s mail servers without the permission of that third party; manipulate identifiers in order to disguise the origin of user content transmitted through the Platforms;

(g) cause to be launched or launch any programs or scripts for the purpose of indexing, surveying or otherwise data mining any portion of the Services and/or the Platforms or unduly burdening or hindering the operation and/or functionality of any aspect of the Services and/or the Platforms;

(h) attempt to circumvent any content filtering techniques we employ, or attempt to gain unauthorised access to or impair any aspect of the Services and/or the Platforms and/or its related systems or networks that you are not authorized to access; and/or

(i) interfere with or disrupt the Services and/or the Platforms or servers or networks connected to the Platforms, or disobey any requirements, procedures, policies, or regulations of networks connected to the Platforms; use the Platforms in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services and/or the Platforms, or that could damage, disable, overburden, or impair the functioning of the Services and/or the Platforms in any manner.

Employer’s Additional Responsibilities

7.2 You further agree and acknowledge to:

(a) abide by these Terms and Alomaid’s user guidelines, which are available at https://alomaid.com/guide;

(b) provide accurate, current, and complete information and documentation as required in order to use the Services;

(d) maintain clear and respectful communication (including communication during any interviews) with the Domestic Workers throughout the hiring process;

(e) respect the privacy and confidentiality of the Domestic Workers’ personal information and employment details and use such information only for lawful and legitimate purposes relating to the hiring process;

(f) follow appropriate procedures and complying with the termination clause in the employment contract entered into between you and the Domestic Worker when terminating the employment of any Domestic Workers hired via the Platforms;

(g) be responsible for maintaining the confidentiality of account information and for all activities under their account; and

(h) use Alomaid's platform in a lawful, ethical, and respectful manner at all times.

Domestic Worker’s Additional Responsibilities

7.3 You further agree and acknowledge to:

(a) abide by these Terms and Alomaid’s user guidelines, which are available at https://alomaid.com/guide;

(b) provide accurate, current, and complete information and documentation as required to use the Services;

(d) use all reasonable efforts to attend any interviews, medical checkups and training programmes as required;

(e) maintain a professional and respectful demeanour when communicating with potential employers via the Platforms;

(f) be responsible for maintaining the confidentiality of account information and for all activities under their account; and

(g) use Alomaid's platform in a lawful, ethical, and respectful manner at all times.

8. Fees and Payment

8.1 Depending on the type of Services you choose, you may be charged fees in relation to your Account (“Fees”).

8.2 You may pay your Fees using a credit card, debit card, or by way of telegraphic or other electronic means of transfer. You may also pay your Fees through any of the methods as may be made available on the Platforms or as may be notified to you from time to time.

8.3 You acknowledge and agree that:

(a) in the event of a recurring payment (for example, should you select the Alomaid Protect subscription), you shall ensure that all payments are made and cleared by your bank before each monthly and/or annual recurring payment is due. For payments by credit card, your credit card account must be in good standing and remain valid for the monthly/annual charge(s) to be debited successfully. In the event of an unsuccessful payment (which may include any successive attempt(s) for payment), your Alomaid Protect Subscription will automatically be suspended and/or deactivated until full payment is made;

(b) save as set out in these Terms or mutually agreed upon between parties, all Fees paid by you to us with respect to your Account or otherwise for your access to and use of the Services, are non-refundable. For the avoidance of doubt, there will be no refunds of any Fees in the event that your Account is suspended or deactivated due to a breach of these Terms;

(c) you shall make prompt payment of all Fees, in full before the due date stipulated by Alomaid for such payment (where applicable) and in accordance with our payment instructions. In the event of late payment or non-payment of amounts due to Alomaid, without prejudice to any other rights or remedies available to us, Alomaid shall be entitled to: (i) deactivate and/or suspend your Account and/or your access to the Services; and/or (ii) charge you a late payment fee on the overdue amount at the rate of 1.5% per month, or, if lower, the maximum rate allowed by applicable law. You shall pay such fees together with the overdue Fees and any legal fees and collection costs incurred by Alomaid in collecting any past due amounts. This fee will be applied on the day after the payment due date and will be applied each month until the overdue amount is paid; and

(d) in the event your Account is suspended or deactivated for any reason any amounts due on your Account will immediately become due and payable. Alomaid reserves the right to immediately charge any amounts you have not previously disputed to the billing method that you are using and shall be entitled to deactivate your Account, without prejudice to any other rights or remedies available to us.

9. Refund

Save for any upfront fees paid in respect of unused portion of the Alomaid Protect services, there shall be strictly no refund once any of the Services have been rendered, unless there are reasonable grounds which will be determined at the sole discretion of Alomaid.

For any refund requests, we may consider on a case-to-case basis. Kindly contact our customer service department at [email protected] or via WhatsApp at +60109-777043.

10. Payment Services

10.1 All payment processing services for payment methods made available on the Platform will be undertaken and facilitated by the Payment Service Providers (as defined below), and subject to or governed by their respective Additional Terms (as defined below). You further agree and acknowledge that the Payment Service Providers are the contracting parties responsible for all payment processing services for payment methods made available on the Platform.

10.2 In order to provide the payment services, you acknowledge that Alomaid may integrate the services provided by certain third party service providers, subcontractors, partners and/or agents who are registered with, approved or licensed by Central Bank of Malaysia (“Payment Service Providers”) into the Platform and that Payment Service Providers shall provide its payment processing services subject to their respect Additional Terms.

10.3 In order to use the payment services, you agree to comply with such Additional Terms, as the same may be modified by the Payment Service Providers from time to time, and other applicable Additional Terms.

10.4 In order to use the payment services, you must provide Alomaid and/or its related companies with accurate and complete information required for the payment services including account information for at least one valid debit or credit card through the Platform. Alomaid and/or its related corporations uses such information as described in the Privacy Policy, and you acknowledge and agree that we may use certain third-party Payment Service Providers including but not limited to process payments and to manage the account information you have provided to us. You may add, delete, and edit the payment method account information you have provided from time to time directly through the Platform.

10.5 By providing the account information for a credit or debit card, you represent and warrant, that:

(a) you are legally authorised to provide such information to us;

(b) you are legally authorised to perform payments from the account(s) you have provided to us; and

10.6 By using a particular payment method, you are agreeing to the terms of service of the relevant Payment Service Providers and your financial institution. You will bear all fees that may be charged by such Payment Service Providers and/or your financial institution (if any) for the selected payment method.

10.7 You agree to authorise Alomaid and/or its related companies to provide or give all necessary information to the relevant Payment Service Providers for the purposes of processing of the payment services including but not limited to making, accepting and/or refunding any payments, in accordance with this Clause. It is expressly understood that all payment services are conducted via the relevant Payment Service Providers and that this authorisation does not imply or represent that Alomaid is responsible for arranging the transfer or settlement of funds.

10.8 If you use any of the payment services, you acknowledge that such services shall be subject to or governed by additional terms and conditions of third-party service providers, partners, subcontractors and/or agents (“Additional Terms”). You agree to comply with such Additional Terms including the terms and conditions set out on the website of Stripe Payments Malaysia Sdn. Bhd. (available at: https://stripe.com/en-my/legal/consumer), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Additional Terms.

11. Human Rights and Ethical Employment

Alomaid is committed to promoting human rights and ensuring ethical employment practices in all its Services. Discriminatory, harassing, or abusive behaviour within the platform is strictly prohibited and may result in the suspension or termination of access to Alomaid's Services.

12. Privacy

12.1 Your privacy is very important to us at Alomaid and we have provided the Alomaid Privacy Policy, which can be found at https://alomaid.com/privacy, to explain our privacy pr actices. Please review our Privacy Policy to understand the information and documents that Alomaid will collect from you and how Alomaid collects, uses and discloses information collected and received from you.

12.2 If you come in possession of another user’s (the “Disclosing Party”) personal data through the use of the Services, you hereby agree that, you will:

(a) comply with all applicable personal data protection laws with respect to any such data;

(b) allow the Disclosing Party whose personal data you collected to remove his or her data so collected from your database; and

(c) allow the Disclosing Party to review what information have been collected by you, in each case of (a) and (b) above, in compliance with and where required by applicable laws.

13. Limitation of Liability

13.1 Alomaid’s Platforms act primarily as a venue for:

(a) employer(s) to search for profiles of Domestic Workers and evaluate the suitability of such profiles; and

(b) Domestic Worker(s) to create profiles for listing of their availability for job opportunities in Malaysia.

13.2 To the maximum extent permitted by law, you understand that Alomaid is not responsible for any user’s content, the quality, safety or legality of the profiles created, the truth or accuracy of the listings, the ability of employers to offer job opportunities to the Domestic Workers or the ability of the Domestic Workers to fill the job requirements. Alomaid has no control over the accuracy, reliability, completeness, or timeliness of the profiles or users’ content submitted on the Platforms and makes no representations about any profile or users’ content on the Platforms.

13.3 Pursuant to Clause 3.3, Alomaid’s Platforms also serve as a platform for its affiliate, Agensi Pekerjaan Alomaid Sdn. Bhd. to provide services related to recruitment activities for domestic staffing, placement for foreign Domestic Workers and assistance with certain governmental approval and/or permit applications. Therefore, you understand that Alomaid which does not undertake such services, makes no express and/ or implied guarantee regarding the outcome of such governmental approval and/or permit applications.

13.4 You agree that the entire risk arising out of your use of the Services remains solely with you, to the full extent permitted under the laws of Malaysia.

13.5 You understand that there are risks, including but not limited to the risk of physical harm, when dealing with strangers, foreign nationals, underage persons, or people acting under false identities. You assume all risks associated with interacting with other users you come into contact with through the Platforms.

13.6 You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the Services is to request for deactivation of your Account and/or discontinuance of any use of the Services.

13.7 In no event shall Alomaid or its subsidiaries, affiliates, partners, suppliers or licensors be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our Services or any third party content and services, or arising out of or in connection with your conduct or the conduct of other users in connection with the use of the Services including without limitation death, bodily injury, emotional distress and/or other damages resulting from communications or meetings with other users and/or any other persons you meet through the Services, whether or not the damages were foreseeable. Without limiting the generality of the foregoing, Alomaid’s aggregate liability to you (whether under contract, tort, statute or otherwise) shall not exceed the amount of fees received by Alomaid in respect of the Services giving rise to such claims.

13.8 For the avoidance of doubt, any disputes that arise between you and any other user of the Platforms are to be resolved directly between the parties involved. Alomaid shall not be held liable for any disputes, claims, or damages resulting from the use of our Services via our Platform.

13.9 Alomaid shall not be considered an employer with respect to your use of the Platforms. Alomaid shall not be responsible for any employment decisions made by any user on the Platforms, regardless of the reason for such decisions.

14. Panic Button Feature

14.1 The Platforms includes a panic button feature intended to enhance the safety and welfare of the domestic helpers by directly contacting emergency services (e.g. police or any other armed forces) or report any employment issue(s) to the relevant authorities on behalf of our user(s) which triggers the panic button feature.

14.2 While we provide this feature for safety and welfare of our user(s), Alomaid assumes no liability and/or guarantee for the outcome or effectiveness of this feature. Our involvement is strictly limited to facilitating the call to emergency services within our reasonable efforts, and we cannot be held responsible for any actions or inactions by the emergency responders or any other party.

15. Indemnity

You agree to defend, indemnify, and hold harmless Alomaid and its subsidiaries, affiliates, partners, suppliers, licensee and licensors, and their shareholders, employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

15.1 your use of the Services;

15.2 any use of your Account;

15.3 your breach of these Terms;

15.4 your breach of any statutory requirement, duty or law; or

15.5 your violation of any rights of another person or entity.

16. Suspension and Deactivation of Your Account

16.1 To deactivate your Account, you can submit a request via email at [email protected] or WhatsApp at +60109-777043 . Upon receipt of an Account deactivation request, our team will review the eligibility of your Account deactivation request and update you within a reasonable time via the registered email of your Account.

16.2 Alomaid reserves the right to, at its sole discretion, and without liability:

(a) suspend or deactivate your Account and/or your access to the Services at any time, for any breach of these Terms or any additional terms and conditions and policies;

(b) suspend or deactivate your Account and/or your access to the Services at any time, for any reason, and without advance notice;

(c) change, modify, suspend or discontinue, whether temporarily or permanently, the whole or any part of the Services at any time, for any reason, and without advance notice; and/or

(d) suspend or deactivate your Account and/or your access to the Services at any time, in the event of any act, threats of, verbal and/or written abuse against any Alomaid user, Alomaid employees, representatives and/or officer.

16.3 You acknowledge and agree that if you deactivate your Account or if we suspend or deactivate your Account:

(a) you will lose any information associated with your Account; and

(b) all licenses and rights granted to you in these Terms will immediately cease.

16.4 Upon deactivation of your Account, your data will be anonymised or deleted by us, with the exception of the data that we are required to keep for legal purposes. This data will be anonymised at the end of the legal retention period in the jurisdiction(s) where Alomaid operates.

17. Legal Compliance

Alomaid's Services are subject to the laws and regulations of the government in the jurisdiction(s) where Alomaid operates. Users of Alomaid’s Services agree to comply with all applicable laws and regulations. Alomaid is committed to operating within the legal framework of each jurisdiction and adheres to the highest standards of legal compliance in its operations.

18. Intellectual Property

18.1 You acknowledge and agree that the Services and all copyright, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of Alomaid. Furthermore, you acknowledge and agree that the source and object code of the Services and the format, directories, queries, algorithms, structure and organisation of the Services are the intellectual property and proprietary and confidential information of Alomaid. You are not granted any intellectual property rights in and to the Services not expressly granted in these Terms and such rights are hereby reserved and retained by Alomaid.

18.2 You are not authorised by Alomaid to use Alomaid’s trademarks in any advertising, publicity or in any other commercial manner without the prior written consent of Alomaid, which may be withheld for any or no reason.

19. Severability

If at any material time, during the subsistence of the Terms, there are changes to laws, regulations, by-laws or otherwise, which may render any of the Terms illegal, invalid or otherwise unenforceable in any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms shall survive, remain in force and effect and continue to be binding on all parties herein concerned.

20. Governing Law and Jurisdiction

You hereby agree that the laws of Malaysia shall govern this Terms and that the courts of Malaysia shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

21. Contact Information

If you have any questions about these terms, please contact us at [email protected] at +60109-777043 .