User Guidelines

Guidelines of employer - Domestic Worker relationship

For Domestic Worker

Legal and contractual responsibilities:

Understand and adhere to the terms of your employment contract (the Contract), including job scope, working hours, compensation, and leave entitlements.
Keep a copy of your employment contract and any other legal documents in a safe place for reference.

Human rights and ethical treatment:

You have the right to a workplace free from harassment, discrimination, and any form of physical or emotional abuse.
Raise concerns of any human rights violations or unethical treatment to Alomaid, local authorities, or labour rights organisations.

Workplace conduct and communication:

Perform your duties diligently as per the contract and maintain a professional manner.
Communicate openly and respectfully with your employer.
Be forthright in your concerns and raise any matter outstanding.

Health and safety:

Be aware of and follow safety protocols in the workplace. Report any hazardous conditions to your employer.
In case of illness or injury, inform your employer immediately and seek medical attention.

Privacy and confidentiality:

Respect the privacy of your employer's household. Do not disclose personal or sensitive information without consent.

Emergency procedures and SOS protocol:

Familiarise yourself with emergency exits and protocols in your workplace.
In an emergency, use the designated SOS feature in Alomaid’s app or the local emergency services. Follow up with a report to Alomaid for further assistance.

Mobile Phone Usage:

While mobile phone use is not prohibited, encourage responsible usage.
Domestic workers should primarily use their phones for emergencies.

Note:

These guidelines aim to encourage employer-employee relationships to be shaped in a certain light, but the ultimate document as a point of reference is the Contract.

For employers

Legal and contractual responsibilities:

The Contract sets out a definitive parameter to your relationship with the employee, but this relationship should also be one of mutual tolerance, care and understanding.
Ensure all aspects of employment comply with national labour laws and international standards.
Provide a fair and transparent contract. Including payments made for salary.

Human rights and ethical treatment:

Uphold the dignity and rights of your domestic worker. This includes fair treatment, reasonable working hours, and adequate rest periods.
Strictly prohibit any form of harassment, discrimination, or abuse in your household.

Workplace environment and communication:

Create a safe, healthy, and supportive working environment. Clearly define job responsibilities and expectations.
Establish effective and respectful communication channels. Address any concerns or grievances promptly and fairly.

Accommodation and living conditions:

Provide a comfortable room that meets basic living standards.
Ensure a safe and pleasant living environment and for the domestic worker.
Provide decent daily meals (at least 3 meals).

Health and safety compliance:

Ensure that your home complies with health and safety standards. Provide necessary safety equipment and training.
In case of your worker’s illness or injury, assist in providing prompt medical care.

Privacy and confidentiality:

Respect the privacy and personal boundaries of your domestic worker. Secure any sensitive personal information.

Emergency procedures and conflict resolution:

Have a clear and accessible emergency plan in place, and ensure your domestic worker is aware of it.
In the event of disputes or emergencies, engage constructively and seek mediation assistance from Alomaid if necessary.

Note:

These guidelines aim to encourage employer-employee relationships to be shaped in a certain light, but the ultimate document as a point of reference is the Contract.